Customer Support Specialist at CXAi

Join CXAi as a Customer Support Specialist, where your communication skills will shine in aiding customers across various channels. Emphasize solutions and elevate customer experiences daily.

This role focuses on providing exceptional support and problem-solving for customer and merchant inquiries. You will keep responses clear, timely, and professional, while ensuring adherence to service-level agreements. A collaborative approach with internal teams will enhance customer satisfaction through well-documented interactions and ongoing process improvements.

Key Responsibilities:

• Respond to customer and merchant inquiries promptly

• Handle complaints and requests with a solution-oriented mindset

• Investigate issues thoroughly and escalate as needed

• Document all customer interactions accurately

• Suggest improvements in processes and templates

Requirements:

• Minimum 1 year in customer service support

• Excellent written communication skills in English

• Strong problem-solving abilities and attention to detail

• Proficiency in MS Word, Excel, Outlook

• Willingness to work full-time, including rotational shifts

Bring your customer-first mindset and communication skills to CXAi, delivering exceptional support every day.
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