Claims Customer Service Representative

Join Intact as a Customer Service Representative in the Claims Department. This role calls for expertise in policies and incoming inquiries while ensuring quality service and empathy.

As a vital new team member, you will navigate a high volume of claims calls, ensuring clarity and efficiency in every interaction. Your problem-solving skills will shine as you address inquiries and document conversations accurately. This role thrives in a bustling environment, fostering a strong commitment to customer service excellence.

Key Responsibilities:

• Serve as subject matter expert on products and services

• Manage inbound claims calls with empathy and knowledge

• Document conversations and actions accurately in claims

• Initiate sensitive discussions regarding policies and coverages

• Meet daily metrics while ensuring quality service

Requirements:

• Previous customer service and sales experience

• Insurance experience is a plus

• Strong organizational skills and results-oriented mindset

• Excellent communication and relationship-building abilities

• Flexibility to work 35 hours a week in a hybrid model

Excel in customer interactions, inquiries, and claims management at Intact.
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