Bilingual Customer Support Representative

Support customers as a Bilingual Customer Support Representative with MCI, where you'll work remotely handling inquiries in both English and German. Provide assistance with account updates and billing for a seamless customer experience.

As a leader in the BPO field, MCI offers this role requiring fluency in both languages. You'll leverage your listening skills to ensure clear communication and assist customers effectively. In addition, you will document interactions thoroughly and follow company procedures.

Key Responsibilities:

• Assist customers with account inquiries and updates

• Handle calls in English and German accurately

• Document customer interactions in detail

• Escalate any complex issues as needed

• Meet performance goals consistently

Requirements:

• Must be at least 18 years old

• High school diploma or GED is essential

• Bilingual in English and German required

• Excellent interpersonal skills necessary

• Previous experience in bilingual customer service preferred

Merge your language mastery into a fulfilling career at MCI by delivering top-notch support.
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