Customer Success Manager

Elevate pharmacy operations in a Customer Success Manager role with McKesson in Edmonton, supporting Western Canada. Drive customer satisfaction and product adoption through relationship management and operational guidance.

As the Customer Success Manager at McKesson Pharmacy Technology Solutions, you will engage directly with pharmacy clients across Western Canada.

Your role encompasses creating strong customer relationships, delivering training, and ensuring optimal use of our technology solutions. A focus on retention and proactive support will be key to enhancing customer success and engagement.

Key Responsibilities:

• Build relationships with pharmacy customers as primary contact

• Conduct customer assessments and business reviews

• Deliver proactive guidance for solution optimization

• Troubleshoot product-related issues and coordinate support

• Monitor customer health and advocate for their needs

Requirements:

• 4+ years in customer success or pharmacy operations

• Experience in retail or long-term care pharmacy environments

• Strong relationship building and communication skills

• Proven ability to manage multiple priorities

• Proficiency with Microsoft 365 and CRM platforms

Maximize your impact by fostering customer trust and ensuring successful use of pharmacy technology at McKesson.
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