Customer Success Manager Bilingual English French

As a Bilingual Customer Success Manager at Cision, you’ll empower clients by driving product adoption and engagement in a tech-touch environment. Leverage your language skills and customer insights to ensure customer value at scale.

In this role, you will manage a diverse portfolio, utilizing digital touchpoints like webinars and email campaigns to enhance customer journeys. Your expertise in analyzing customer health signals will help drive adoption and mitigate risks. Collaboration with cross-functional teams is key to delivering a seamless experience.

Key Responsibilities:

• Manage a portfolio of Enterprise and Commercial customers

• Deliver value through webinars and targeted digital campaigns

• Monitor customer health signals and act to mitigate risks

• Execute workflows for onboarding and product adoption

• Elevate at-risk accounts for higher touch support

Requirements:

• 1-3 years in Customer Success or Account Management

• Bilingual in English and French or Spanish

• Strong communication skills for one-to-many interactions

• Experience with CRM/CS platforms like Planhat

• Proactive and organized in managing priorities

Bring your bilingual skills and customer-centric approach to help shape the future of communication at Cision.
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