Guest Relations at Keck Medical Center

Join Keck Medical Center as a Guest Relations Representative, where you will facilitate a welcoming environment for patients and their families.

Your role will enhance the patient experience through excellent service and support.

As a core member of the team at Keck Hospital, you will greet and assist patients and their families, provide guidance on hospital services, and conduct cleanliness rounds in public and waiting areas. A strong background in customer service in healthcare is essential to thrive in this role.

Key Responsibilities:

• Greet and assist patients and their families

• Provide accurate information on hospital services

• Assist with concierge services and transportation needs

• Perform hourly rounds to ensure cleanliness

• Direct complaints to the appropriate departments

Requirements:

• High school diploma or equivalent

• Minimum 1 year of customer service experience

• Proven public relations and communication skills

• BLS certification from the American Heart Association

• Maintain professionalism while delivering services

Utilize your customer service expertise to enhance the experience for patients and families at Keck Medical Center.
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