Job Description & How to Apply Below
Elevate your career with Medline Canada as a Customer Care Team Leader. In this pivotal role, you'll motivate and coach representatives, ensuring superior customer service.
As a key member of the customer service team under the Customer Service Manager, you'll empower team members by enhancing their skills and ensuring company policies are followed. You'll manage responses to customer inquiries and monitor metrics to ensure effective service delivery. Collaborating with other departments will be essential to support seamless product flow.
Key Responsibilities:
• Motivate team to enhance product knowledge
• Assist with policy training for the team
• Ensure timely handling of customer communications
• Monitor metrics to assess service effectiveness
• Foster a positive working environment for the team
Requirements:
• Strong problem resolution and organizational skills
• Ability to thrive under pressure
• Proficient in Microsoft Word and Office applications
• Excellent interpersonal communication skills
• French language fluency required in Quebec
Lead a dedicated team at Medline Canada, where your impact will enhance customer service outcomes.
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