Bilingual Customer Service Representative

Location: Wetaskiwin

Elevate your career with OTIP Group of Companies as a Bilingual Customer Service Representative. This role requires exceptional communication skills and knowledge of insurance products in a hybrid work model.

OTIP Group of Companies is seeking a motivated professional with a minimum of three years' experience in personal lines and insurance. Candidates should hold an AIC license and ideally be working towards a CAIB 1 designation. This role focuses on problem-solving, customer service standards, and effectively managing inquiries.

Key Responsibilities:

• Handle telephone inquiries and written requests promptly

• Resolve client complaints and provide quality service

• Maintain and update insurance transaction records

• Complete endorsements, renewals, and cancellations

• Attract new members through effective communication

Requirements:

• AIC license required for this role

• Minimum three years' experience in insurance

• Strong verbal and written communication in French

• Excellent organizational and time management skills

• Familiarity with Microsoft Office and insurance software

Bring your experience and language skills to OTIP for impactful member support.
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