Customer Interaction

Position: Customer Interaction Role with Imperial Dade
Join Imperial Dade as a Customer Experience Professional, providing top-notch support across Canada.

Your role will involve direct communication with customers to enhance their journey and satisfaction with our services.

This position features a mixture of customer service and operational duties within the dynamic environment of Imperial Dade. You will take ownership of customer inquiries, process orders, and liaise with various departments to ensure a seamless experience. The ideal candidate brings problem-solving skills and a proactive approach to customer engagement.

Key Responsibilities:

• Address customer communications through various channels

• Manage and track order processing and back-orders

• Liaise internally to improve customer experience

• Provide timely resolutions to customer concerns

• Train on system enhancements and product offerings

Requirements:

• 1-3 years customer service experience required

• Experience in B2B settings preferred

• Strong attention to detail and ability to prioritize tasks

• Excellent interpersonal and communication skills

• Familiarity with Salesforce or similar systems

Deliver stellar customer experiences for Imperial Dade, ensuring each interaction builds loyalty and trust.
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