OTIP Customer Service Representative

Position: OTIP Customer Service Representative Role
Take on a vital role at OTIP Group of Companies as a Customer Service Representative. This hybrid opportunity focuses on assisting clients through effective communication and problem resolution strategies.

You will be engaged in addressing inquiries, resolving service issues, and managing insurance documentation consistently.

Your role includes maintaining client satisfaction by providing accurate information and recommendations. The workplace culture emphasizes support and growth, allowing you to bring your best self to work.

Key Responsibilities:

• Address calls and written inquiries from clients

• Resolve service problems and recommend solutions

• Manage insurance documents and maintain rates

• Collaborate with team members for better service delivery

• Work towards attracting potential members for product uptake

Requirements:

• Required AIC license (level one)

• At least three years in personal and property insurance

• Exceptional communication ability across all stakeholders

• Strong organizational and time management skills

• Knowledge of EPIC and the ability to communicate in French is a plus

Enhance member experience and be part of a supportive team at OTIP.
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