Customer Satisfaction Manager at Uncle Wiener's Wholesale

Drive customer satisfaction initiatives at Uncle Wiener's Wholesale in Edmonton, Canada, as a Customer Service Manager. Your leadership will enhance service quality and client relationships.

In this critical role, you will oversee the customer service team, addressing inquiries and complaints while promoting loyalty and satisfaction. Exceptional leadership and communication are vital as you strategize to improve service efficiency. You will coordinate with internal teams and suppliers to ensure optimal customer experiences.

Key Responsibilities:

• Supervise daily operations and motivate the support team

• Resolve customer inquiries and feedback promptly

• Work with cross-functional teams for service enhancements

• Handle negotiations and conflict resolution gracefully

• Document and track service issues and resolutions

Requirements:

• Proven experience in customer service management

• Strong leadership and negotiation skills

• Ability to maintain professionalism with upset customers

• Organized and detail-oriented approach

• Proficient with tracking systems and documentation

Lead efforts to boost customer satisfaction at Uncle Wiener's Wholesale in Edmonton, fostering lasting relationships.
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