Service Writer Technical Coordination Skills

Position: Service Writer with Technical Coordination Skills
Location: Nisku

Advance your career as a Service Writer at Joe Johnson Equipment in Nisku, Alberta. This position focuses on customer service excellence and effective management of repair workflows.

In this dynamic role, you will act as the critical link between external customers and the service department. With more than three years of experience, you will utilize your organizational skills and technical knowledge to ensure accurate work orders and enhance customer satisfaction. This permanent role requires excellent communication abilities and a proactive approach to resolving customer concerns promptly.

Key Responsibilities:

• Greet customers professionally and capture service needs

• Document and manage work orders accurately

• Collaborate with internal teams for efficient repairs

• Facilitate service appointments and track shop capacity

• Verify warranty claims and process related documentation

Requirements:

• 3+ years in Service Writer or similar roles

• Mechanical background or heavy equipment knowledge

• Strong relationship-building and multitasking abilities

• Proficiency in relevant software and Microsoft Office

• High school diploma required; business education preferred

Bring your passion for customer service and efficiency to Joe Johnson Equipment in Nisku, where you'll make an impact.
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