GDI Customer Experience Representative

Position: GDI Ainsworth Customer Experience Representative
Become a vital part of GDI Ainsworth's team as a Customer Experience Representative. Provide exceptional service to clients through efficient communication via phone and email.

In this role, your main focus will be quality customer interactions and problem-solving. The ideal candidate will leverage active listening, provide detailed solutions, and manage client requests effectively, contributing to overall service excellence.

Key Responsibilities:

• Manage client inquiries via calls and emails

• Offer efficient responses and empathetic support

• Confirm and clarify information with clients seamlessly

• Gain expertise in Remote Building Automation Alarms

• Handle and track work order requests proficiently

Requirements:

• 1-3 years of customer service/support experience preferred

• Graduate from college/university or equivalent experience

• HVAC/Building Automation background is advantageous

• Excellent verbal and written communication skills

• Availability for a mandatory two-week training program

Support GDI Ainsworth’s commitment to customer excellence with your skills!
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