Customer Care Coordinator

Position: Customer Care Coordinator at Brookfield Residential
Enhance homeowner satisfaction as a Customer Care Coordinator at Brookfield Residential in Edmonton. This role focuses on service administration and customer inquiries from closing through post-possession support.

The Customer Care Coordinator will serve as a pivotal contact for all homeowner service-related inquiries, reporting directly to the Customer Care Manager. You will manage daily site activities, including tracking service tickets and ensuring timely follow-ups. Strong organizational, communication, and computer skills are essential for handling a variety of responsibilities within the service teams.

Key Responsibilities:

• Manage incoming customer service inquiries efficiently

• Create and track Customer Service Work Orders

• Prioritize workload and ensure timely follow-ups

• Facilitate communication among customers and service teams

• Review customer feedback and resolve service issues

Requirements:

• 3 years in a service administrative role

• Strong verbal and written communication skills

• Customer service orientation is crucial

• Proficient computer skills are required

• Construction knowledge is a plus

Become part of Brookfield Residential and contribute to exceptional homeowner experiences in an impactful role.
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