InfoLink Senior Peer Advisor Job Edmonton area,Alberta Canada,Customer Service/HelpDesk

About UASU Info Link

Are you passionate about helping students make the most of their time on campus? Info Link is looking for you! We are a student-led information network dedicated to the campus experience. Our team of student staff can help connect you to academic, student life, and campus resources. We have six distinct locations on campus, all staffed by your Students' Union.

Job Summary

Info Link's main focus is to provide quality customer service to the campus community. This position involves daily administrative tasks, operational efficiency, problem solving, and client service. The Senior Peer Advisor position relies heavily on the individual's ability to work independently and use their knowledge of operational policies and procedures to make informed decisions when assisting students. Staff can expect to work at locations such as:

Student Life Central:

provides assistance to students on behalf of the UASU Services Department. This location operates as the main check-in point for all UASU Student Services located in the lower level of SUB. Staff are required to be familiar with the programs provided by the UASU and have the ability to quickly switch tasks and are highly organized. Student Life Central also provides services offered by the ONEcard program.

Info

Link ONEcard Service Centre:

provides assistance to students on behalf of the ONEcard program. This involves issuing new cards, replacement cards, laundry cards, s, managing ONEcard accounts, processing library fines, and other duties. Staff at this location regularly utilize high-level problem solving, and have a strong understanding of the ONEcard program.

International Services Centre:

provides assistance to students with inquiries relating to any programs within the International Education + Enrolment (IEE). The main focus is to assist International Student Advisors in triaging students, process payments for IEE services, guide international students through getting set up in Edmonton, and provide general information to students visiting the International Services Centre. This location requires excellent prioritization skills and communication, especially in diverse contexts.

Duties & Responsibilities

Provide front-line customer service and front desk administrative support at the various Info Link locations around the University of Alberta campus, including but not limited to:

Responding to all walk-up, telephone, and email inquiries,
Managing drop-in appointment requests,
Receiving and distributing office mail,
Restocking office supplies,
Compiling service statistics, report on service statistics,
Processing payments via cash, debit, credit, or cheque,
Reviewing room and rental item booking requests.

Provide clients with accurate academic and campus referrals.

Promote and provide guidance related to community involvement opportunities for students.

Investigate the right campus resources appropriate for the situation and make the best recommendation to address students' needs and inquiries.

Utilize available resources to provide students with the information they need to be successful at the University of Alberta.

When scheduled, responsible for the timely opening and secure closing of Info Link office locations.

Attend staff meetings and professional development sessions throughout the year.

Regularly maintain Info Link internal staff resources.

Oversee and maintain Info Link’s lost and found database.

Complete special projects as assigned by the Info Link Admin staff.

Sell and promote special event tickets and merchandise.

Provide Arc Card and U-Pass Program information and troubleshooting.

Strictly adhere to Access to Information Act (ATIA) and Protection of Privacy Act (POPA) standards.

Minimum Qualifications

Must be a continuing undergraduate student at the University of Alberta, registered for at least one class in the Fall 2026 and Winter 2027 terms.
A detailed understanding of, or willingness to learn about, University of Alberta academic procedures and services.
Must have completed at least one academic year of study at the University of Alberta.
The ability to work on-site at Info Link locations, which includes frequent, in-person interactions with members of the public.
Must be available to work during the operational hours listed below.

Preferred Qualifications

Available to work for at least 3 consecutive hours on weekdays (Monday to Friday) between the Info Link operating hours 8am - 5pm. For example, 8am-12pm or 1:30pm-4:30pm.
Demonstrated ability to work in fast-paced environments. Terms Of Employment
This position has a start date of October 19th, 2026 and an end date of April 30, 2027 with the possibility of extension. This position is posted with the intention to fill it for the start date listed, but it is subject to any changes required as a result of 2026/2027 Students’ Union and University operations.
Working Conditions
- Working hours are between 8:15am and 5:15pm, Monday to Friday.
- Standard hours of work are 10 - 20 hours per week depending on…