Customer Service Expert

Position: Imperial Dade Customer Service Expert
Drive customer loyalty as an Imperial Dade Customer Experience Professional, connecting with clients nationwide. Your proactive engagement will ensure a smooth experience from product inquiries to order completion.

This role offers a unique opportunity to work at the forefront of customer interaction at Imperial Dade. You will coordinate with multiple departments to address customer queries and improve service levels continually. Your strong communication and organizational skills will be essential for managing orders and enhancing customer satisfaction consistently.

Key Responsibilities:

• Respond to customer inquiries nationally via calls and emails

• Process orders efficiently and accurately

• Track order statuses and handle returns

• Work with management to improve processes

• Facilitate training on new systems and procedures

Requirements:

• 1-3 years of relevant customer service experience

• Professional demeanor and proficiency in communication

• Capable of identifying issues and suggesting resolutions

• Strong organizational and time management skills

• Computer skills in Microsoft Office and other software

Utilize your customer service expertise to enhance customer relations at Imperial Dade, located in Calgary.
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