Customer Support Specialist - Bilingual

Become a Bilingual Customer Support Specialist with Xplore Inc. in Cornwall, ON, and engage directly with customers to address their service and technical needs. This full-time role emphasizes service excellence and technical aptitude.

Ideal candidates will join the Customer Care team to provide troubleshooting for Xplore services, including internet connectivity. You will actively listen to customers, resolve inquiries, and enhance their overall experience. No prior technical support experience is needed, as training will be offered.

Key Responsibilities:

• Deliver excellent customer service across all inquiries

• Conduct foundational troubleshooting for service concerns

• Recommend appropriate products to meet customer needs

• Record all customer interactions meticulously

• Address complex issues through escalation when necessary

Requirements:

• Bilingual fluency in French and English

• Prior customer service experience preferred

• Ability to learn new technologies comfortably

• Strong problem-solving and communication skills

• High level of reliability and organization

Provide top-notch service and technical support to Xplore customers in Cornwall.
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