Manager, Ticketing & Customer Service; TERM

Manager, Ticketing & Customer Service (TERM)

Job Category: Revenue

Requisition Number: MANAG
002164

• Posted :
  August 12, 2026
• Full-Time

Showing 1 location

Edmonton, AB , CAN

About OEG Sports & Entertainment:

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue.

The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities.

Through our world class talent, we strive to
WIN. ON and OFF the ICE.

About the Role:

We are seeking a Manager, Ticketing & Customer Service to join our team on a term basis to provide an 18-month maternity leave coverage. Reporting directly to the Vice President, Ticket Service and Operations, this position provides tactical leadership through facilitating and supporting service initiatives for multiple OEG brands – Oilers, Oil Kings, and Live Entertainment. In addition, they will be responsible for managing the direction and cohesion of revenue-generating Oilers and Oil Kings Season Seat Sales, Service and Retention via professional development, communication, and satisfaction, with the goal of achieving Oilers, Oil Kings, Live Entertainment incremental revenue and retention goals.

Your Focus in this Role:

• Manages and leads Ticketing and Customer Services Representatives in regard to ticket-related service recovery, touchpoints, technical troubleshooting, Rogers Place information, and Secondary Ticketing
• Leads ongoing retention, relocation and annual renewal campaigns for Oil Kings Brand and other event campaigns
• Leads ongoing Accounts Receivable collections for all Oilers and Oil Kings Season Seats, Power Packs, Groups, retail and other AR with the goal to achieve $0 owing each fiscal year
• Recruits and trains Ticketing and Customer Services Representatives into professional ticket service providers
• Assists in the creation and maintenance of ticket service policies and procedures with respect to Rogers Place ticketing
• Develops intimate knowledge of ticket holder needs and service recovery best practices
• Manages and resolves all ticket and customer issues and post event follow-ups regarding conflict resolution and service recovery in the best interest of the customer as well as the company
• Works directly with service providers (e.g. Rogers Place, ICE District Hospitality, Ticketmaster) on all aspects of retail buyer, Power Pack, groups, and Oil Kings Season Seat Membership experience and service recovery to maintain superior service levels
• Schedules & manages Ticketing and Customer Services Representatives for event night responsibilities, service recovery, touchpoints and ticket trouble shooting in Rogers Place
• Oversees the queue telephony system to ensure optimal service delivery
• Performs data management and reporting and ensures accurate administration and record keeping for all customer interactions
• Seeks out industry best practices in an ongoing effort to continually improve our service levels and initiatives
• Works directly with our Premium Services and Season Seat Services department leaders to ensure continuity across all ticket products

Who You Are:

• You are a dynamic, outgoing, self-motivated individual with outstanding communication and natural customer service instincts
• You have a positive and resilient team-centric attitude with…