Associate Representative - Customer Service Job Edmonton area,Whitecourt Alberta Canada,Customer Service/HelpDesk

Location: Whitecourt

What’s in it for You

Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!

Enjoy regular salary reviews and incentive opportunities.

EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.

A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!

Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

Interacts with customers by phone or in person to provide information and to ensure best service possible.

Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.

Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.

Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.

Refers unresolved customer grievances to designated departments for further investigation.

Completes customer invoicing.

Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.

Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.

Prepares for, attends, and participates in weekly sales meetings.

Remains current on industry trends, market activity and competitor products.

Qualifications:

High School Diploma or Equivalent required

0-2 years of relevant experience

1 year of sales experience preferred

Direct Sales (B2B) experience preferred

Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred

Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Ability to build working relationships with other functional areas to best support mutual objectives

Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers

Ability to research and resolve customer issues

Strong written and verbal communication skills

Basic computer skills

Ability to effectively prioritize and execute tasks

Ability to build and maintain long-term relationships with customers

#LI-NS1