Member Services Lead

Help Build Edmonton’s Premier Racquet Sports Community

IQ Tennis & Pickleball Centre is looking for an energetic, organized, and motivated Member Services Lead to help deliver an outstanding experience for our members and guests. We are a fast-growing startup sports facility and we are building something special — a positive, welcoming community centered around tennis, pickleball, health, and community.

• Takes initiative
• Loves working with people
• Thrives in a fast-paced environment
• Enjoys leadership and problem solving
• Wants to make a real impact

…we would love to hear from you.

• Lead and support front desk staff
• Deliver exceptional customer service
• Assist members with bookings and accounts using Court Reserve
• Help resolve customer concerns professionally
• Support daily front-of-house operations
• Help maintain a welcoming, organized environment
• Assist with memberships, programs, events, and communications
• Contribute ideas to improve operations and customer experience

• Strong communication and leadership skills
• Customer service or hospitality experience preferred
• Comfortable with technology and booking systems
• Organized, dependable, and proactive
• Passion for sports, fitness, and community-building

• Approximately $24–$28/hour depending on experience
• Opportunities for advancement as IQ grows
• Positive, energetic workplace culture
• Complimentary or discounted court access/program participation

At IQ, you are not just taking a job — you are helping build a growing community and an exciting new sports destination in Edmonton. We are looking for people who want to contribute, grow, lead, and help create something exceptional.