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Engagement-Focused Campus Service Assistant
Job Description & How to Apply Below
Your role combines key member education and proactive service.
The Campus Service Assistant acts as a front-line contact, assisting students with their inquiries and facilitating access to important wellness programs. This position involves responding to various inquiries through multiple channels, ensuring members are informed about their benefits and claims processes. You'll contribute to awareness initiatives that promote student services effectively.
Key Responsibilities:
• Provide front-line support for member services
• Address inquiries via phone, email, and in-person
• Educate members on enrollment and wellness programs
• Maintain accurate records in CRM systems
• Participate in promotional events for engagement
Requirements:
• Excellent communication skills and member-focused approach
• Experience in customer service and CRM platforms
• Knowledge of health and wellness benefits
• Ability to escalate complex issues as needed
• Willingness to join training sessions and events
Deliver high-quality service and enhance student member experiences at Gallivan & Associates.
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