Customer Service Representative Maternity Leave

Exciting temporary opening for a Customer Service Representative to assist with maternity leave coverage. This full-time role will focus on customer relationship management and order processing over a 12-month period.

In this role, you will be instrumental in resolving customer issues and maintaining account accuracy. Your strong communication skills will facilitate interactions with both customers and internal teams as you tackle order confirmations and manage claims efficiently.

Key Responsibilities:

• Advocate and resolve issues for customer satisfaction

• Enter and maintain accurate account information

• Communicate order changes and confirmations

• Ensure timely shipping and delivery tracking

• Process returns, claims, and other adjustments

Requirements:

• Minimum 3-5 years in customer service preferred

• Excellent verbal and written communication skills

• Intermediate proficiency in Microsoft Office

• ERP experience needed, such as SAP or Sage

• Strong attention to detail and time management

Support customer satisfaction and operational excellence in this interim key role.
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