Customer Support Coordinator in HVAC Services

Join Johnson Controls as a Customer Support Coordinator in HVAC services based in Edmonton. This position involves prioritizing customer satisfaction and effectively managing service operations.

As a key part of the team, you'll handle employee safety statistics, assist with customer surveys, and manage service requests from start to finish. Alongside the Service Manager, ensure efficient scheduling of technicians to meet customer needs while maintaining quality performance metrics.

Your role is important in analyzing team performance to improve overall service results.

Key Responsibilities:

• Coordinate tracking of safety training and performance metrics

• Generate and manage on-call schedules for technicians

• Process customer orders and track inventories accurately

• Administer warranty claims and shipments effectively

• Maintain up-to-date customer account information for scheduling

Requirements:

• Minimum high school diploma and 5 years service industry experience

• Strong multitasking and project management abilities

• Proficient in Microsoft Word, Excel, and other tools

• Excellent communication and interpersonal skills

• Ability to manage diverse priorities with tact

Support operational efficiency and customer satisfaction at Johnson Controls in Edmonton.
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