Customer Care Coordinator

Position: Brookfield Residential Customer Care Coordinator
Drive customer satisfaction as a Customer Care Coordinator at Brookfield Residential, located in Edmonton. This role emphasizes administrative coordination and acting as the main contact for homeowner service inquiries.

As a vital supporter of the Customer Care team, you will manage service-related administrative tasks, ensuring effective communication for post-possession issues. Working under the direction of the Customer Care Manager, your responsibilities will include monitoring service performance and resolving customer concerns promptly. Strong organizational skills and a customer-oriented mindset are essential for success in this role.

Key Responsibilities:

• Coordinate communication between homeowners and service teams

• Create and manage service work orders effectively

• Monitor workload and timely service completion

• Assist in cataloging closed service files

• Ensure customer inquiries are answered promptly

Requirements:

• At least 3 years in a service administrative capacity

• Excellent communication skills, both verbal and written

• Customer service expertise is vital

• Proficient in necessary computer skills

• Knowledge of construction is an asset

Join Brookfield Residential to make a real difference in homeowner experiences through dedicated service.
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