InfoLink Peer Advisor

Info Link Peer Advisor About UASU Info Link

Are you passionate about helping students make the most of their time on campus? Info Link is looking for you! We are a student-led information network dedicated to the campus experience. Our team of student staff can help connect you to academic, student life, and campus resources. We have six distinct locations on campus, all staffed by your Students' Union.

Are you passionate about the student experience at the University of Alberta? Are you a wizard at solving problems and providing information? We are looking for student staff members to join the Info Link Team as Peer Advisors (PAs). PAs work at various Info Link locations across the University of Alberta's North Campus, including the Students’ Union Building, the Central Academic Building, and University Commons.

In this role, you'll support other students in navigating campus spaces and processes, providing helpful referrals on important issues, and serving as the first point of contact for the UASU. Info Link’s main focus is to provide quality customer service to the campus community. This position focuses on daily administrative tasks, operational efficiency, problem solving, and client service.

• Must be a continuing undergraduate student at the University of Alberta, registered for at least one class in the Fall 2026 and Winter 2027 terms.
• A detailed understanding of, or willingness to learn about, University of Alberta academic procedures and services.
• Must have completed at least one academic year of study at the University of Alberta.
• The ability to work on-site at Info Link locations, which includes frequent, in-person interactions with members of the public.
• Must be available to work during the operational hours listed below.

• Available to work for at least 3 consecutive hours on weekdays (Monday to Friday) between the Info Link operating hours 9am - 5pm. For example, 9am-12pm or 1:30pm-4:30pm.
• Experience in customer service and front-line customer assistance.
• Experience communicating and interacting with a large volume of individuals.
• Experience in cash and inventory handling.
• Ability to work in collaboration with peers and independently.
• Demonstrated ability to work in fast-paced environments.
• Demonstrated ability to manage complex or stressful situations.
• Previous experience working or volunteering for the UASU Student Services.
• Previous experience or familiarity with the U-Pass Program.

This position has a start date of October 19th, 2026 and an end date of April 30, 2027 with the possibility of extension. This position is posted with the intention to fill it for the start date listed, but it is subject to any changes required as a result of 2026/2027 Students’ Union and University operations.

• Working hours are between 9am and 4:45pm, Monday to Friday.
• Standard hours of work are 10 - 15 hours per week depending on availability.
• Some evenings or weekends are required for general staff meetings and training.
• Additional hours during the first two weeks of classes (September and January).
• Uniform (vest) provided and must be worn on shift.
• Work is done on computers with a Windows operating system.
• Staff may be required to move from one location to another within a single shift, on the University of Alberta North Campus.

We thank all applicants for their interest, but only shortlisted applicants will be contacted.

Betty Wood (she/her/hers) - Program Lead, Info Link