Campus Service Assistant

Campus Service Assistant

The Campus Service Assistant role acts as a point of contact on a campus we serve, providing front-line support in the delivery of in-person member services, student inquires, engagement activities, and delivers high-quality service across multiple channels for plan members.

• Act as a point of contact on a campus we serve, providing front-line support in the delivery of in-person member services, student inquires, engagement activities, and delivers high-quality service across multiple channels for plan members.
• Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
• Educate members on insurance, wellness, preferred providers, and other programs offered.
• Educate members on enrolment, registration, and claims processes.
• Support members with insurance or wellness related access or claim processes.
• Document interactions accurately in CRM systems.
• Escalate complex issues to the Campus Support Coordinator or appropriate department.
• Participate in training and calibration sessions to maintain service quality.
• Participate in events to promote awareness and engagement with benefit programs.
• Respond to inquiries related to claims status and coverage.
• Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

Established in 1996, Gallivan & Associates is Canada's only true buying group of student benefits. They work with over 30 Canadian post-secondary organizations to offer students health and dental plans, leveraging collective purchasing power to provide the best combination of services and support at the best value.

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians.

• competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan.

If you require an accommodation or an alternative format of any posting please reach out to

For more information on Accessibility at People Corporation, visit our link