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Job Description & How to Apply Below
This role is critical to Ford Credit, focusing on exceptional customer experience and problem resolution. The Bilingual Customer Service Representative operates within a dynamic team, serving as a brand ambassador to navigate customer inquiries smoothly. Your goal is to build loyalty and help maintain Ford Credit Canada's reputation for outstanding service.
Key Responsibilities:
• Deliver superior customer satisfaction on every contact
• Support company initiatives professionally during interactions
• Analyze customer's financial history for effective solutions
• Follow established procedures for quality service delivery
• Act as a brand ambassador in sensitive situations
Requirements:
• High School Diploma or CAEC equivalency
• Bilingual in French and English, both written and verbal
• Strong communication skills for handling tough conversations
• Proficient in MS Office and able to learn internal software
• Previous experience in financial services preferred
Deliver excellent bilingual service and help Ford Credit Canada achieve its customer satisfaction goals.
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