Service Advisor - Velocity West

Drive your career forward with a dynamic role as a Service Advisor!

• Attractive Compensation: $25.00 - $31.25 / hour ( D.O.E.)
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching plan
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs. Health spending account.

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!

• Greet customers, listen to vehicle concerns, and clarify issues.
• Conduct inspections, check for recalls, and retrieve vehicle details.
• Review maintenance records and service schedules.
• Explain estimates, provide daily updates, and notify customers when repairs are complete.
• Verify warranty and service contract coverage, explaining provisions and exclusions.
• Prepare, enter, and obtain approvals for repair orders.
• Monitor repairs to ensure timely completion.
• Print warranties, repair orders, and issue sublet purchase orders.
• Review completed jobs, collect payments, and close out orders.
• Handle administrative tasks as needed.

• Proven technical expertise
• Knowledge of trucks and parts
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Strong organizational skills
• Excellent time management skills
• Able to work in fast-paced environment
• Work well with internal and external customers

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