Service Representative; Warranty), serviceQ

About Us

Glass Doctor has been serving customers since 1962, with locations across Canada and the United States. Our Edmonton team specializes in residential, commercial, and emergency glass services.

Our office is fast-paced, team-oriented, and plays a key role in delivering a high level of service to our customers every day.

We are looking for a reliable, organized, and customer-focused individual to join our team as an Office Administrator. This role is ideal for someone who enjoys helping people, can think on their feet, and is comfortable managing multiple tasks in a busy environment.

• Answer incoming calls and assist customers in a professional and friendly manner
• Respond to emails in a timely and organized manner
• Assist walk-in customers with inquiries and service requests
• Schedule quotes, service calls, and installations
• Prepare and follow up on quotes and work orders
• Process orders, invoices, and payments
• Coordinate with technicians, suppliers, and clients
• Maintain accurate records in scheduling and job management systems
• Provide general office support, including filing, organization,
• Assist in maintaining cleanliness of the office, lunchroom, and washroom areas

• Strong customer service skills and a positive attitude
• Ability to multitask and stay organized in a fast-paced environment
• Good problem-solving skills and sound judgment
• Clear and professional communication (written and verbal)
• Reliable and able to follow through on tasks independently
• Comfortable learning new systems and processes

• Minimum high school diploma
• Previous administrative or customer service experience preferred
• Experience in construction, trades, or service industries is an asset
• Proficient with computers, email, and basic office software

• Full-time, permanent position (5 days per week)
• Occasional weekend work may be required