Customer Service Officer Bank

Position: Customer Service Officer Role at TD Bank
Transform customer banking experiences at TD Bank in Edmonton, Alberta as a Lead Customer Service Officer. Be instrumental in onboarding clients and ensuring top-notch service delivery.

As the Lead Customer Service Officer, you’ll support Relationship Managers and oversee administrative processes essential for customer satisfaction and retention.

Your role will involve identifying sales opportunities and collaborating with various stakeholders to enhance client interactions. Seize this chance to make meaningful impacts on the customer journey in a reputable banking institution.

Key Responsibilities:

• Lead customer service efforts to achieve high satisfaction scores

• Address customer inquiries and ensure effective resolutions

• Facilitate investment requests and cross-sell bank products

• Ensure compliance in all banking operations and processes

• Foster teamwork and knowledge sharing within the department

Requirements:

• Undergraduate degree preferred for applicants

• 3+ years of customer service experience in banking

• Competence in compliance and operational processes

• Ability to build customer relationships with ease

• Strong organizational skills to manage workload effectively

Join the effort to enhance customer engagements at TD Bank in Edmonton.