Customer Experience Representative Seasonal

Position: Customer Experience Representative Seasonal Role - Avenir Energy
Location: Whitecourt

Step into the role of Seasonal Customer Experience Representative at Avenir Energy and support customer satisfaction across various channels.

Your role will be essential in ensuring service excellence and resolving inquiries effectively.

Avenir Energy Ltd., a key player in the propane distribution sector, invites applications for their Seasonal Customer Experience Representative position. This role focuses on customer account management and efficient interaction handling, aiming for high service levels. Your proactive problem-solving and sales initiative will help sustain customer relationships and drive company growth. Work within a dedicated team during standard office hours while contributing to a positive customer experience.

Key Responsibilities:

• Open and accurately manage customer accounts

• Respond to inquiries, achieving an 85% Service Level

• Gather and assess information for inquiries and complaints

• Escalate requests to the right resources for resolution

• Collaborate with other departments for seamless service

Requirements:

• Exceptional interpersonal and communication capabilities

• Experience with customer service best practices

• Strong administrative and detail-oriented skills

• Proven capability to work in fast-paced settings

• Bilingual proficiency in English and French is a plus

Contribute to Avenir Energy's mission through your dedication and customer service skills.