Mauser Packaging Customer Relations Expert

Join Mauser Packaging Solutions as a Customer Relations Expert. Utilize your expertise in customer service and order management in this temporary full-time role.

In this position, you will foster customer relationships and ensure satisfaction through effective issue resolution. The successful candidate will have 3-5 years of customer service experience and strong communication skills while collaborating with sales and internal teams. Your detail-oriented approach is crucial for maintaining accurate account information.

Key Responsibilities:

• Establish relationships and advocate for customer needs

• Process orders and resolve service issues proactively

• Track shipments and communicate changes to customers

• Collaborate with sales and management on unresolved issues

• Initiate claims related to order discrepancies

Requirements:

• Minimum of 3-5 years in customer service

• Intermediate skills in Microsoft Office

• ERP experience required

• Strong verbal and written communication abilities

• High attention to detail and organizational skills

Drive Mauser Packaging Solutions' mission forward by delivering exceptional customer service.