Customer Service Manager at E.B. Horsman

Position: Customer Service Manager Role at E.B. Horsman
Become the driving force of customer satisfaction as a Customer Service Manager at E.B. Horsman & Son in Edmonton, AB. Thrive in this full-time leadership role focused on operational excellence.

This position is fundamental to enhancing customer interactions and managing supplier relations. As a Customer Service Manager, you will coordinate with the Area Manager, ensuring that your team's performance aligns with strategic objectives. You'll mentor your team while maintaining inventory accuracy and enforcing product quality standards.

Key Responsibilities:

• Provide exceptional service to all customers

• Build and maintain strong supplier relationships

• Drive team success through leadership and motivation

• Ensure accuracy in inventory management

• Uphold established product quality standards

Requirements:

• 5+ years in electrical distribution

• Strong supervisory and mentoring capabilities

• Ability to excel in dynamic environments

• Commitment to exceptional customer service

• Intermediate MS Office skills required

Lead the customer service experience at E.B. Horsman, promoting excellence and teamwork.