Supervisor, Customer Experience Center

Manage a high-performing team at Air Liquide's Customer Experience Center in Edmonton, AB. Direct operational excellence and enhance customer interactions.

This Supervisor position focuses on leading Customer Experience Representatives to achieve sales targets and operational excellence. You will be responsible for coaching team members, managing complex service escalations, and developing effective strategies for customer engagement. Data-driven insights and continuous process improvements will be essential as you oversee daily operations and team dynamics.

Key Responsibilities:

• Guide team performance through evaluation and coaching

• Oversee daily customer service operations effectively

• Assist with sales support including order management

• Analyze sales trends and maintain dashboards in PowerBI

• Address and resolve customer inquiries efficiently

Requirements:

• Bachelor's degree in a relevant field or experience

• 5-7 years in customer service or supervisory roles

• Competency in SAP, Salesforce, and reporting tools

• Strong communication and relationship-building skills

• Commitment to organizational safety and compliance

Lead with passion and professionalism to transform customer experiences at Air Liquide.