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Front desk agent

Job in Edmonton, Alberta, Canada
Listing for: Hampton Inn & Suites by Hilton Edmonton NW/St. Albert
Full Time position
Listed on 2026-09-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
  • Hospitality / Hotel / Catering
    Customer Service Rep
Job Description & How to Apply Below
  • Durée de l'emploi:
    Permanent
  • Langue de travail:
    Anglais
  • Heures de travail: 30 to 44 hours per week
  • Education:
  • Expérience:
  • Education
  • No degree, certificate or diploma
  • Work setting
  • Hospitality industry
  • Tasks
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Perform light housekeeping and cleaning duties
  • Provide customer service
  • Computer and technology knowledge
  • Multi-line switchboard
  • Central reservation system (CRS)
  • Spreadsheet
  • Security and safety
  • Bondable
  • Criminal record check
  • Transportation/travel information
  • Own transportation
  • Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
  • Personal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Resourcefulness
  • Employment terms options
  • Early morning
  • Evening
  • Shift
  • Flexible hours
  • Morning
  • Night
  • On call
  • Experience
  • Experience an asset
  • Employment terms options
  • Day
  • Weekend
  • Overtime required
  • Health benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
  • Other benefits
  • Free parking available
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