Design Industry Customer Service Representative

Launch your career in the design field as a Customer Service Representative at our Edmonton head office. Be the vital link between clients and projects, ensuring satisfaction and successful case closure.

In this dynamic role, you'll manage customer service cases, liaising with clients and suppliers to deliver at a high level. Your responsibilities include documenting cases via phone and email, maintaining thorough records, and building strong relationships with vendors and clients. You will be pivotal in ensuring our service solutions align with industry standards while mitigating losses for the company.

Key Responsibilities:

• Review and document customer service cases efficiently

• Maintain continuous communication with clients and stakeholders

• Collaborate with vendors to find cost-effective solutions

• Manage all documentation for case submissions

• Monitor customer service practices to uphold standards

Requirements:

• Exceptional verbal and written communication skills

• Meticulous documentation and organizational ability

• Strong problem-solving aptitude for customer needs

• Experience with high-end clientele service

• Ability to thrive in high-pressure environments

Excel as a Customer Service Representative, fostering relationships while ensuring excellence in processes and solutions.