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Job Description & How to Apply Below
Enhance customer experiences as a Customer Sales Representative II at Reliable Parts. This role focuses on multi-channel communication with customers, solving order issues, and ensuring satisfaction.
Reliable Parts is a leading distributor in the appliance parts industry, with a firm commitment to customer service. You will navigate inbound calls, emails, and live chats, handling inquiries and complaints while promoting positive interactions. Achieving key metrics in customer satisfaction and resolving complex issues will be your primary goals in this pivotal position.
Key Responsibilities:
• Answer inbound customer service phone calls
• Solve order discrepancies and troubleshoot complex issues
• Maintain communication with customers via email and live chat
• Collaborate with warehouse personnel on shipping conflicts
• Promote a world-class customer service culture
Requirements:
• Two years of prior call center experience
• High school diploma or GED required
• Excellent verbal and written communication skills
• Ability to type 40+ words per minute
• Basic computer literacy and product knowledge preferred
Leverage your communication skills to ensure customer satisfaction and loyalty in the appliance parts industry.
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