Student Services Specialist NAIT

Support NAIT students through empathetic service, active listening, and accurate information handling in a hybrid, temporary Student Services Specialist position.

As a Student Service Specialist in Student Information Services, you will serve prospective students, applicants, current students, alumni, and the public. You will answer questions, explain complex processes clearly, and manage information across multiple service channels. The position ends on or before May 28, 2027, with possible extension.

• Respond to admission, enrolment, financial, and policy questions
• Provide program selection information to potential students
• Review student accounts and resolve enquiries collaboratively
• Support payments, enrolments, and other student transactions
• Assist through email, phone, chat, and in-person services

• Minimum bachelor’s degree
• Empathy, active listening, and exceptional communication skills
• Strong critical thinking and problem-solving abilities
• Ability to manage information, multitask, and remain accurate
• Proficient typing and computer skills across complex software platforms

Bring student support, problem-solving, and communication strengths to NAIT’s Student Information Services team and diverse student community.