Customer Experience Ambassador

Create welcoming customer experiences with Loblaw Companies Limited in Edmonton, using exceptional service and calm support. This in-store role supports customers and colleagues.

Real Canadian Superstore at 17303 Stony Plain Rd seeks a Customer Support representative reporting to Asset Protection. The Customer Experience Ambassador greets customers, provides assistance, and helps maintain a positive, safe shopping environment. Strong collaboration and relationship-building support smooth store experiences.

• Welcome customers and colleagues as their first point of contact
• Assist inquiries and guide customer flow at entrances and exits
• Identify and address spills, wet floors, and safety hazards
• Respond calmly to urgent situations and escalate when needed
• Complete accurate daily, weekly, and monthly reports

• Previous retail or customer-facing experience is preferred
• Exceptional customer service and relationship-building skills
• Professional, friendly, and approachable demeanor
• Ability to maintain composure during challenging situations
• Ability to stand or walk for extended periods

Use customer service, safety awareness, and calm communication to support shoppers at Real Canadian Superstore in Edmonton.