Customer Experience Representative

Customer Experience Representative-Remote Ontario

Work Schedule:

M-F 8-4:30 pm EST. 1 hour lunch

Job Summary  This position will interact with external and key customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.

What You Will Do   Communicate directly with key customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.
Research, document and administer product warranty programs including credits, replacements and return material authorizations.
Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, as required.
Act as consultant to advise basic product application.
Represent the organization daily through customer contact and relationship-building.
Work with internal departments to enable accurate account management and resolution of customer issues.
Gather information for measurement, analysis and reporting.
Make all necessary modifications and updates in the business systems to support all company processes.
Meet all service level agreements as set by management.
Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.
What You Need to Succeed   Knowledge,

Skills and Abilities

Minimum 2 years related customer service /industry experience
Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees.
Understand basic customer needs and expectations to provide prompt effective resolution to requests.
Ability to communicate solutions to customers in ways they can understand and implement.
Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified time frames.
Excellent written and verbal communications skills with the ability to apply problem solving techniques.
Working knowledge of Microsoft Office and manufacturing operating systems.
Education  Post-Secondary Education / equivalent years of experience preferred
Why Work for Us?
You’re seeking a rewarding opportunity that allows you to truly help others.
With thousands of employees and customers around the world, there’s plenty of room to make an impact.
As our values state, "this is your business, run with it".
You’re looking for a company that will invest in your professional development.
As we grow, we want you to grow with us.
You want a culture that promotes work-life balance.
Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people.
Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
What You’ll Get from Us   A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose
High energy, influential, cross collaborative team environment
Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.
Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.
Competitive base salary
Health, dental and other insurance coverage, helping you "be safe, be healthy"
Tuition Reimbursement
Employee Discounts
Community involvement and opportunities to give back so you can "serve…