Customer Experience Manager in Gaming

Shape exceptional customer interactions at Digi Outsource as a Customer Relationship Manager. Focus on high-value accounts and deliver unparalleled experiences in the online gaming landscape.

Digi Outsource, part of the Super Group family, is looking for a Customer Relationship Manager dedicated to fostering relationships with High Value Customers.

Your role will involve analyzing customer sources of wealth and ensuring experiences adhere to responsible gambling standards. Strong organizational skills and detail-oriented communication are key components for success in this innovative environment.

Key Responsibilities:

• Oversee and engage with key HVC accounts regularly

• Analyze and report on customer account standings post-evaluation

• Create and implement tailored offers for individual customers

• Execute responsible gambling initiatives and care standards

• Engage with customers through various contact mediums

Requirements:

• Excellent written and verbal communication abilities

• Collaborative spirit for cross-functional teamwork

• Experience in CRM systems and customer support

• Knowledge of the gaming industry, regulations, and player behavior

• Proven track record in customer relations and retention

Utilize your expertise to enhance customer satisfaction and build long-lasting relationships at Digi Outsource.