Senior SaaS Customer Success Manager
Job in
Edmonton, Alberta, Canada
Listed on 2026-10-28
Listing for:
PowerSchool Group LLC
Full Time
position Listed on 2026-10-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, CRM Systems & Management -
Business
Customer Success Management, Client Relationship Management, CRM Systems & Management
Job Description & How to Apply Below
Power School seeks a Senior Customer Success Manager skilled in value realization and adoption management to strengthen outcomes across SaaS customer organizations.
This customer-facing role aligns district goals with Power School solutions and cross-functional capabilities. You will guide strategic accounts through adoption, customer health, renewal readiness, and long-term partnership growth. Success depends on translating product capabilities into measurable customer outcomes.
Key Responsibilities:- Define outcomes, success criteria, and value metrics with customers
- Lead adoption programs tailored to customer maturity and implementation stage
- Coordinate teams to resolve issues and deliver customer value
- Forecast health and attrition risk using usage and sentiment
- Drive renewal readiness through documented value and mitigation plans
- Bachelor’s degree or equivalent practical experience required
- 5+ years in Customer Success, Account Management, or Consulting
- Strong understanding of SaaS Customer Success principles
- Experience with complex, multi-stakeholder customer organizations
- Working knowledge of CRM and customer success platforms
Bring value orchestration, analytical insight, and executive communication skills to Power School’s senior customer success team.
Position Requirements
10+ Years
work experience
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