Dispatcher, Customer Service​/HelpDesk

As a Dispatcher, you will serve as the operational link between our drivers, internal teams, and customers. You will coordinate real-time route support, manage incoming service orders, and swiftly resolve day-to-day service challenges. Utilizing GFL’s proprietary software, you will track productivity, log critical service data, and collaborate cross-functionally with sales, operations, and customer service to keep daily operations moving efficiently.

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Records and documents information from drivers and distributes them to appropriate departments.
• Communicates with maintenance shop personnel.
• Other duties as assigned.

• 1-2 years in a transportation, dispatch, or a customer service role is preferred.
• Prior dispatching experience is a strong asset.
• Strong understanding of TDG requirements and waste manifests
• Knowledge of hours of service regulations would be considered a strong asset.
• Proficient in Google Suite programs (i.e. Gmail, Sheets, Docs).

• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Available to answer urgent calls on the weekend and relay information to the appropriate teams.

• Competitive compensation package with a company-matched RRSP program to support your financial future.
• Industry leading health, dental, vision and mental health benefits—with premiums fully covered by GFL.
• Access to Employee Assistance Programs (EAPs) for you and your family.
• Paid training, professional development, and advancement opportunities.
• A positive, collaborative work culture that invests in your success.