Leduc): Front of House Associate – Leduc

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Front of House Associate – City of Leduc

The Virgin Trial – Alberta Theatre Projects The Virgin Trial
Alberta Theatre Projects

Directed by
:
Glynis Leyshon
Written by
:
Kate Hennig
Actors Pictured
:
Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design
:
Scott Reid.
Lighting Design
:
David Fraser
Costume Design
:
Heather Moore
Photo
:
Benjamin Laird

Photo Credits

Directed by
:
Glynis Leyshon
Written by
:
Kate Hennig
Actors Pictured
:
Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design
:
Scott Reid.
Lighting Design
:
David Fraser
Costume Design
:
Heather Moore
Photo
:
Benjamin Laird

Front of House Associate
Casual 0 – 40 hours/ week
Shifts include days, evenings, weekends, and occasional holidays.
$18.58 – $ 23.22 / hour
Shift premium: $1.35 paid if worked after 5:00 p.m. and before 7:00 a.m. daily

At the City of Leduc, our mission is People. Building. Community. We offer a collaborative and dynamic workplace where our values of Teamwork, Service, Respect and Leadership guide our conduct and contribute to a healthy culture. If you would like to work as part of a progressive organization and enjoy a fast-paced environment, then this may be the opportunity for you.

Come work with us!
The Maclab Centre for the Performing Arts is Leduc’s premier venue for arts, culture, and community events. Our team is committed to creating exceptional guest experiences and fostering a welcoming and inclusive environment for all patrons. If you’re passionate about live events and enjoy providing excellent customer service, we invite you to join us!

What is the Opportunity?
We are currently hiring Front of House Associates on a casual basis to support events and performances at the Maclab Centre. Reporting to the Administration & Audience Services Coordinator, you will be the key point of contact for guests, ticket holders, volunteers, and rental clients.

What will you do?
As a Front of House Associate, you’ll be the friendly face of the Maclab Centre for the Performing Arts, helping ensure every guest has a safe, welcoming, and enjoyable experience. You’ll take the lead in FOH operations during performances and events, balancing customer service with operational oversight. Your main responsibilities will include:

• Delivering exceptional guest service by greeting patrons, scanning tickets, resolving inquiries, and supporting accessibility needs
• Leading FOH operations during events, including supervising volunteers and maintaining a professional and welcoming environment
• Managing box office duties, such as selling tickets, processing payments, reconciling transactions, and supporting event ticketing needs using Ticketpro
• Supporting event rentals, acting as the main contact for clients when required, and ensuring front-of-house areas are prepared and client expectations are met
• Promoting health and safety, including executing emergency protocols, monitoring safety compliance, and leading pre-show safety briefings

In this dynamic, public-facing role, you’ll play a key part in creating memorable experiences for audiences and guests, while contributing to a safe and inclusive arts environment.

Who you are?
You’re a confident, customer-focused individual who thrives in fast-paced, people-centered environments. You bring a positive attitude, problem-solving mindset, and the ability to lead with professionalism and poise.

• High School Diploma (required)
• Post-secondary education in hospitality, theatre operations, or customer service (asset)
• Valid Class 5 Driver’s License (required)
• CPR/AED certification (can be provided by the employer)
• Minimum 2 years…