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Student Services Specialist NAIT
Job Description & How to Apply Below
Support NAIT students through empathetic service, active listening, and accurate information delivery in a hybrid Student Service Centre role.
As a Student Service Specialist, you will assist prospective students, applicants, current students, alumni, and the public. You will address admissions, enrolment, financial, and policy questions across phone, chat, email, and in-person channels. The work supports student success through clear explanations and collaborative problem-solving.
Key Responsibilities:- Respond to admission, enrolment, financial, and policy questions
- Provide NAIT program selection information to potential students
- Review student accounts and resolve enquiries with departments
- Support payments, enrolments, and other student transactions
- Maintain current knowledge and improve customer services
- Minimum Bachelor’s degree, with equivalencies considered
- High-quality service delivery for diverse clients
- Emotional intelligence, empathy, and active listening skills
- Strong communication, organization, and problem-solving abilities
- Proficient computer and typing skills across software platforms
Bring student support, clear communication, and accurate transaction management to NAIT’s collaborative Student Service Centre team.
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