Bilingual Class Action Support Representative

Serve bilingual claimants remotely across Canada using English and French communication skills. Explain class action settlements while guiding callers through claims processes.
This temporary Customer Service Representative position supports class action settlements through phone, email, and chat. The role requires strong organization, multitasking, and priority management. You will clarify eligibility, procedures, deadlines, payment timelines, and settlement details for claimants.

Key Responsibilities:

Answer inquiries about class action lawsuits and settlement details
Explain eligibility requirements, procedures, deadlines, and payment timelines
Guide callers through claims forms and settlement websites
Document interactions and maintain accurate customer records
Follow class action scripts and compliance guidelines
Requirements:
Fluency in French and English
High school diploma or equivalent
Excellent verbal and written communication skills
Ability to explain legal information clearly
Microsoft Office and customer service software proficiency
Use bilingual communication, empathy, and careful documentation to help Canadian claimants understand settlements and complete their claims accurately.