Student Services Specialist NAIT

Support NAIT students through empathetic service, active listening, and accurate information delivery in a hybrid Student Service Centre role.
As a Student Service Specialist, you will assist prospective students, applicants, current students, alumni, and the public. You will address admissions, enrolment, financial, and policy questions across phone, chat, email, and in-person channels. The work supports student success through clear explanations and collaborative problem-solving.

Key Responsibilities:

Respond to admission, enrolment, financial, and policy questions
Provide NAIT program selection information to potential students
Review student accounts and resolve enquiries with departments
Support payments, enrolments, and other student transactions
Maintain current knowledge and improve customer services
Requirements:
Minimum Bachelor’s degree, with equivalencies considered
High-quality service delivery for diverse clients
Emotional intelligence, empathy, and active listening skills
Strong communication, organization, and problem-solving abilities
Proficient computer and typing skills across software platforms
Bring student support, clear communication, and accurate transaction management to NAIT’s collaborative Student Service Centre team.