Service Support Assistant - Lockers and Parking Services, Parking Administration

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Applications must be submitted by 11:59pm MST on the day before the posting end date shown
above
, as Workday automatically closes postings at that time.

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

The Locker and Parking Services teams are looking for a Services Support Assistant who has excellent interpersonal and organizational skills, and a passion for exemplary customer service. This role is an integral support for the department, and is expected to represent NAIT in a positive, professional manner. If you take pride in your work and can see yourself as our new team member, then we welcome your application!

• First point of contact for Locker rentals and Parking Services with in-person, phone, and email inquiries.
• Assists staff, students and departments with all aspects of locker reservations including but not limited to: online locker rental system support, payments, changes, terms and conditions, special requests, lock combination retrieval, maintenance tracking, in-person trouble shooting including the cutting of locks, locker cleaning and lock rotation.
• Maintains inventory of locks and lockers, including physical location and attributes of lockers, locker maps, locker groups, pricing, fees, configuration, lock rotations and locker clearances.
• Assists customers with the purchase and/or refund of a locker rental, parking permit and bike parking permits via in-person, online and phone.
• Supports processing of visitor parking requests.
• Supports programming and assigning access to underground parking locations.
• Provides help and information with online parking permit systems, pay machines, parking policies and procedures, parking fees and lot locations, way finding, and bike lockers.
• Assists with audits, waitlists and internal billing.
• Troubleshoots minor hardware/software issues and escalates concerns to the appropriate individual.
• Listens and responds to issues and concerns brought forth by members of the NAIT community, ensuring full customer satisfaction.

• Excellent skills in customer service, verbal, and written communication, working with diverse populations, and teamwork.
• Must have the ability to de-escalate challenging situations with customers, while maintaining a calm and professional demeanor.
• Confident working independently, while supporting and contributing to team goals and objectives.
• The ability to learn and follow established department guidelines and procedures; exercise discretion, maintain confidentiality and professionalism.
• Strong attention to detail, while often working under tight timelines.
• Must have the ability to learn new software and technologies and possess strong skills related to word processing and spreadsheet use.
• Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts.
• Working knowledge of standard office equipment.
• Regularly required to walk, stand, push, pull, reach and cut locks.
• Ability to lift, push and pull up to 11 kg (50 lbs).

• High School Diploma or equivalent.
• Some related experience is…