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Job Description & How to Apply Below
Get to Know Us:
Conveniently located in the Terwillegar Heights Shopping Center, Riverbend Family Dental Care has been serving the Edmonton and surrounding communities for over 30 years.
We pride ourselves on providing quality dental care and 5.0-stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning and innovative technology.
Additionally, through working within the dentalcorpnetwork, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.
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Schedule:
Monday 11:00 AM - 7:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 8:00 AM - 3:00 PM
Saturday 8:00 AM - 1:00 PM (alternating with Wednesday shift)
What Sets Us Apart:
Grow Without Limits:
We’llmatch your ambition,curiosity and drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms
Brilliant Rewards:
Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
Build Your Career with Us:
Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
Culture & Flexibility:
Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth
Your Role:
Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner
About You:
Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Clinical background is considered an asset
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