Manager, Academic Programs and Student Services

Job Description
This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

Location
This role is hybrid with a mix of remote and in-person work at North Campus Edmonton.

The Manager, Academic Programs and Student Services oversees the strategic and operational management of four strategic areas in the College of Health Sciences, including Undergraduate (UG) Programs, Graduate Programs, Professional Development and International Programs and activities.

Responsibilities include:

leadership of full- and part-time staff, ensuring excellent service to students and other stakeholders, financial and human resource management, risk management, and building and strengthening partnerships, both internal and external to the University.

The position plays an important role in the College’s academic program strategic planning and management, ensuring all activities support the College's goals in the areas of academic programming and student experience.

Responsibilities
Leadership & Supervision

Oversees staff within the Student Services unit, including student advisors and WIL coordinators.

Mentors and coaches staff to foster a service-oriented environment that values students, staff, Faculty, parents, alumni, donors and the public.

Provides regular feedback and annual performance reviews for direct reports and monitors feedback and reviews of indirect reports.

Ensures appropriate training and development opportunities exist for staff.

Financial Management

Develops realistic budgets and forecasts for all Academic Program areas, including the undergraduate program, teaching (instructors), teaching supports recruitment, international activities, and non-credit programming.

Allocates and controls fiscal resources of the Unit to ensure proper budgetary control and accountability to the College and University.

Program and Course Management

Directs the coordination of course scheduling, course offerings and space allocation for all academic programs administered by the CHS to ensure program requirements are fulfilled, courses are available for students and are conducted in appropriate spaces and rooms to optimize the student experience.

Collaborates and liaises/liaise with faculties in confirming course offerings, schedules and enrolment.

Regularly reviews enrolment reports and data to identify challenges and opportunities and adjust course offerings and/or schedule to meet the needs of the UG and Graduate programs.

Ensures that all undergraduate and graduate courses have instructors and teaching assistants (TAs) assigned.

Governance and Calendar

Working closely with the Academic Initiatives and Governance Officer (AI & G Officer) in the preparation of academic program proposals as directed by the Academic Director, ensuring accuracy and that timelines are met.

Responsible for the administrative management of program reviews (as required), as well as task forces and ad hoc committees.

Provides information, advice, reports and support to curriculum committees as required.

Enrolment Management & Admissions

Works closely with the RO and the Provost Office throughout the admissions cycle to monitor and adjust when required to ensure enrolment targets for domestic, international and FMNI students are met each year, and TEE or other funding requirements are met.

Provides regular briefings to the College Dean, College Associate Dean Education and the Academic Director, BHSc on enrolment progress, provides recommendations and implements decisions.

Qualifications

Undergraduate degree is required;
Master's degree preferred, in a related field such as health or business administration

A minimum of 5 years in student services, advising, admissions, or related areas

Extensive knowledge of the University of Alberta’s policies, procedures and operating requirements

This position has a comprehensive benefits package and an annual salary range of $79,361 to $132,267.

The terms and conditions of this appointment are governed by Schedule F of the collective…